Category Archives: Selling

Privacy and Big Brother Phobias: What’s the Problem?

Here they go again – these paranoid privacy aversion campaigners. Just another phobia like all those other ones organisations like Liberty, for example, get behind or stoke up. I am assuming the data accessed by BA would be in the public domain anyway, or specifically authorised when booking, such as an option to access a customer’s Facebook pages. So – What’s the problem?

Why knock a very positive and customer service oriented initiative – especially by a big British flag waving corporation? It’s all quite exasperating. I have no problem with drawing attention to, and guarding against, genuine threats to our very personal and justifiably guarded privacy – but it seems that once one of these Liberty type organisations becomes established they end up jumping on every bandwagon they can find. I wonder if their celebrity is so intoxicating that, like any other corporate entity, they do anything to ‘stay in business’. So they dredge the depths to find anything they can scare-monger and moan about. Most of these phobia privacy issues are, in my opinion, quite unfounded. Such as ID cards – if you have got nothing to hide, What’s the problem?

Similarly, if BA access the public domain internet to get information on their customers which they can then use to, for example, personalise their service when they ‘meet & greet’ their customers – then: What IS the problem?

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